Tech support

Wi-Fi and internet support (Vostro)

Having trouble connecting your devices? 

Download our ‘Quick Guide to Getting Connected’, available in English and 普通话.

Want to manage your devices? 

Visit the Self Management Portal (you need to be connected to the Iglu Wi-Fi).

Looking for one-on-one support?

• Phone: 1300 262 047 (available 24/7)
• Email: [email protected]
• Live Chat: iglu.vostro.live (bottom right corner of page)

TV and streaming support (StreamVision)

Having issues with your TV or streaming service?

• Phone: 1300 300 407
• Email: [email protected] (response time within 8 hours during business hours)